Refund Policy

Template / Vorlage — this text is a draft in the brand voice, not final legal copy. It must be reviewed by qualified counsel and reconciled with the final provider details before go-live.

1. What this covers

This policy applies to the one-time digital products sold by MoTradeSystems — currently MoTrade - Macro Sentiment and the MoTrade Risk Framework Bundle. MoTrade Pro (subscription) is billed separately; its terms will be published with its launch.

2. 14-day money-back guarantee

You may request a full refund within 14 days of purchase — no reason required. The guarantee covers your satisfaction with the tool itself. It is explicitly not tied to any trading result: our tools provide context, not predictions, and no market outcome is promised or implied.

3. Digital access & your right of withdrawal

Access is provisioned as an invite-only TradingView authorisation. Because this is digital content delivered immediately, you are asked at checkout to consent to immediate provisioning and to acknowledge that the statutory right of withdrawal lapses once access has been granted — as set out in the EULA. This 14-day guarantee is offered voluntarily on top of your statutory rights and is honoured regardless of that waiver.

4. How to request a refund

Reply to your order confirmation email, or contact us at support@motradesystems.com, with the email address used for the purchase. We aim to confirm within a few business days.

5. How the refund is issued

Approved refunds are returned to the original payment method via our payment processor (Stripe). When a refund is issued, your TradingView access to the refunded product is withdrawn. Refund processing times depend on your bank or card provider.

Education/analysis — not investment advice. Backtest ≠ Live.